Effective Date: 7th June 2026
At WT Cosmetics & Perfumes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.
Products may be returned if:
Customers must notify us within 48 hours of delivery.
For hygiene and safety reasons, we do not accept returns on:
Unless defective or damaged upon delivery.
Returned products must:
Failure to meet these requirements may result in rejection of the return.
To initiate a return:
Unauthorized returns may not be accepted.
Approved refunds may be issued through:
Refund processing may take 5–14 business days depending on the payment provider.
Where stock is available, customers may request an exchange instead of a refund.
Exchanges are subject to product availability.
If a package arrives damaged:
Failure to report promptly may affect claim eligibility.
Customers are responsible for providing accurate delivery details.
Additional delivery charges resulting from incorrect information may be charged to the customer.
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation may not be possible and the Return Policy will apply instead.
For returns, refunds, and exchanges:
WT Cosmetics & Perfumes
Email: info@wtcosmetics.com
Phone: +254 718 750 620
Address: Nairobi, Kenya
